Reaching an Accord

"Utah, eh? What are you doing way out here in Tennessee?"
"That's a long story, man."
"Gotcha. Is this the car here?"
"Yeah, this is it."
Reaching into the back of his black Explorer, he says, "So, the total will come out at $189.95."
"How much?"
"$189.95"
"What! The guy on the phone said it was only 15 bucks!"
"Well, yeah, but that's only for the initial diagnosis."
Diagnosis? Where the hell does he think we are? An operating room?
"I won't pay it. No way."
"What do you mean you won't pay it?"
"What do you think I mean? I'll just open the damn door myself for free."
I watch as he feverishly writes down my license plate number - as if that actually matters.
"Fine, you don't have to pay me, but our company will just send you a bill instead."
"So what? I just won't pay your stupid bill. I didn't sign any contract with you people."
Sighing, he puts his hands on his hips and begins in a different tone, "Okay, I get it, we'll work with you. You can pay it in increments."
"Nope. Still not gonna pay."
"Okay, who's your insurance company? We can bill them instead if you want."
"My insurance company? I don't have full coverage on this POS, why would they pay?"
A look of utter bewilderment overcomes his face; I can see that his insurance suggestion wins over the majority of pissed off customers.
"Well, uh, they'll still pay for stuff like this."
"No, buddy, they will not. Trust me, I work for an insurance company. Even if I had that coverage I wouldn't claim something ridiculous like this."
Grumbling something about how he drove all the way out here, he picks up his notepad from off the trunk of my car and walks back to the rear of his own.
"Look, man, I'm sorry you came all the way out here, but you guys need to be a little more honest about your prices."
Turning toward me with a kit in his hand, he says, "I tell you what, you pay me the 15 in cash and I'll open your door, tell my boss that you refused to pay, and I'll tear up this sheet with your information so that you won't have to be bothered by us."
"Really?"
"Really."
"You call your boss right now so I can hear you tell him and you have a deal."
While feeding his boss a load of crap over the phone he shreds the paper and then hands me the pieces. "There you go, now the money."
"Open the door first."
"Fine."
I watch as he reaches into the car with what looks like a wire hanger and easily unlocks my door. Next time I'll just do it myself, even if the price is enticingly low.
"All right, here's your money."
Handling the cash lovingly in his hands, he smiles at me, "Thanks. Good doing business with you."
Laughing together, we shake hands before parting ways. "Yeah, you too."